User notifications

The Platform supports sending electronic messages to citizens using various communication channels, namely:

  • inbox: sending in-app notifications using a citizen portal inbox.

  • email: sending email messages using a Platform or external mail server.

The regulations administrator needs to define message templates for each communication channel to enable user notifications.

Templates are defined in the registry regulations, in the notifications directory.

A user needs to opt in to receive messages by enabling a corresponding communication channel in their user portal profile.

The inbox is activated by default.
The system can only send messages to registered users.
If all communication channels are enabled, the messages will be sent through each channel, provided that the registry regulations structure contains a corresponding template.